Return & Refund Policy

At Nexvora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging.
• Products showing signs of use.
• Clearance or final sale items (if applicable).

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Photos/videos showing the issue

Once verified, we will offer a replacement or full refund at no additional cost.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the product according to this policy.

Return Shipping

In cases of defective, damaged, or incorrect products, Nexvora will bear the return shipping cost.

For all other approved returns, return shipping charges may be deducted from the refund amount.

Contact Us

If you have any questions regarding returns or refunds, please contact us.