Shipping policy

hipping Policy

Last Updated: June 2026

Thank you for shopping with Nexvora. We are committed to delivering your orders safely and efficiently.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • During high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Areas: 7–14 business days

Delivery times are estimates and may vary depending on location, courier availability, weather conditions, and other factors beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available).

You can use the tracking information to monitor your shipment's progress.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Nexvora is not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided during checkout.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occasionally occur due to:

  • Courier partner issues
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • High order volumes

We appreciate your patience in such situations.

Damaged or Lost Shipments

If your package arrives damaged or if you believe your shipment has been lost, please contact us within 48 hours of the delivery date or expected delivery date.

Please include:

  • Your order number
  • Photos of the damaged package/product (if applicable)

We will work with the courier partner to resolve the issue as quickly as possible.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations and orders.

Nexvora reserves the right to limit or disable COD for certain regions, products, or customers.

Contact Us

For shipping-related questions, please contact us.